Turn Every Happy Patient Into a Growth Engine

Your best patients are already willing to recommend you - they just need a nudge at the right moment. We automate review collection, build loyalty programmes that increase lifetime value, and predict which patients are at risk of leaving before they drift away.

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88%
trust online reviews as much as personal recommendations
54%
more revenue for practices with a 4+ star rating
300-500%
increase in review volume with automated collection
5-7x
cheaper to retain a patient than acquire a new one
Happy patient leaving a private clinic, pausing to check their phone - about to leave a review
The Challenge

Five Growth Opportunities Most Practices Miss

You deliver exceptional care every day, yet your Google profile has 23 reviews while the competitor down the road has 187. The difference is not clinical quality - it is that no one systematically asks your satisfied patients to share their experience.

Patients drift away without anyone noticing. Negative reviews sit unanswered for weeks. Your most loyal patients receive the same experience as first-time visitors, and referral potential goes completely untapped.

Every one of these missed opportunities is recoverable with the right automated systems in place.

What’s Included

Your Complete Reputation & Loyalty System

Automated review collection, reputation protection, and patient loyalty - all managed for you.

⭐

Automated Review Requests

Post-appointment SMS and email requests timed for maximum response rates. Satisfied patients directed to Google and Trustpilot; concerned patients routed to private feedback first.

💬

Reputation Monitoring

Real-time monitoring of Google, Trustpilot, NHS Choices, and Doctify. Professional response drafts for negative reviews within 24 hours, reviewed and approved by you.

📊

Sentiment Analysis

AI-powered analysis across all review platforms to identify recurring themes, improvement areas, and clinician-specific patient satisfaction patterns in real time.

🔬

Churn Prediction

AI identifies patients showing reduced engagement or booking frequency weeks before they leave. Automated retention workflows intervene with personalised outreach at the right moment.

🎁

Loyalty Programmes

Tiered programmes rewarding treatment frequency, referrals, and long-term commitment. VIP recognition for highest-value patients with exclusive benefits and priority booking.

🤝

Referral Tracking

Structured referral programme with automated tracking, rewards, and thank-you communications. Turn word-of-mouth into a measurable, scalable patient acquisition channel.

Your Reputation Compounds Over Time

Every new review strengthens your Google ranking, improves your AI visibility, and builds the social proof that converts hesitant visitors into booked patients. Practices with 100+ reviews and a 4.5+ star rating dominate local search results and AI recommendation engines alike.

Why Practices Choose Us for Reviews & Loyalty

💊

Built for Healthcare Ethics

We never incentivise fake reviews or filter negative feedback. Fully compliant with CQC, GMC, GDC advertising guidelines, and Google review policies. Your reputation is built on genuine experiences.

📈

Predictive, Not Reactive

Our AI identifies at-risk patients weeks before they leave, giving you the opportunity to intervene with personalised outreach and retain revenue that would otherwise vanish quietly.

🏆

Reviews That Drive Bookings

We strategically display reviews on your website, embed them in your Google Business Profile, and use review content to improve your SEO and AI visibility across multiple channels.

Person browsing five-star clinic reviews on their smartphone before booking an appointment
What You Get

Your Reputation & Loyalty Deliverables

  • Automated post-appointment review request sequences (SMS & email)
  • Smart routing: public reviews for happy patients, private feedback for concerns
  • Real-time monitoring across Google, Trustpilot, NHS Choices, and Doctify
  • Professional negative review response drafting within 24 hours
  • AI-powered churn prediction with automated retention workflows
  • Tiered loyalty programme with referral tracking and rewards
  • Birthday, anniversary, and milestone automated communications
  • Monthly analytics: review volume, star ratings, churn rates, referral revenue
How It Works

From Invisible Reputation to Growth Engine in 4 Steps

1

Reputation & Retention Audit

Audit your current review profile across all platforms. Analyse patient retention patterns and benchmark against competitors. Build a clear picture of reputation, patient loss, and revenue impact.

2

System Design & Programme Setup

Design review collection sequences and churn prediction models. Create loyalty programme tiers and a referral tracking system. All messaging matched to your practice voice and approved before launch.

3

Launch & Monitor

Review requests flow after every appointment. Churn alerts trigger retention actions automatically. Daily monitoring during the first month with adjustments for maximum effectiveness.

4

Optimise & Scale

Monthly reporting on review volume, ratings, churn reduction, and referral revenue. Continuously optimise request timing and refine churn predictions. Your reputation compounds month after month.

FAQ

Frequently Asked Questions

How does automated review collection work?+
After each appointment, patients receive a timed SMS or email requesting feedback. Positive respondents are guided to leave a public review on Google or Trustpilot. Negative respondents are routed to a private feedback form so concerns are addressed before they become public. This typically increases review volume by 300-500%.
Is it ethical to ask patients for reviews?+
Absolutely. Asking patients for honest feedback is standard practice and recommended by the CQC. Our system requests genuine reviews from all patients equally, never filters out negative experiences, and fully complies with Google’s review policies and healthcare advertising regulations.
What is churn prediction and how does it help?+
Churn prediction uses data patterns to identify patients at risk of leaving your practice before they actually do. By analysing booking frequency changes, engagement drops, and behavioural signals, we trigger retention actions automatically. Keeping an existing patient costs 5-7x less than acquiring a new one.
How quickly will I see more reviews?+
Most practices see new reviews arriving within the first week of launching automated requests. Review volume typically grows 300-500% within the first three months. The compounding effect of consistent new reviews significantly improves your local search ranking and AI visibility over time.
What happens if a patient leaves a negative review?+
Our smart routing system catches dissatisfied patients before they reach public review platforms, directing them to a private feedback form instead. If a negative review does appear publicly, we draft a professional response within 24 hours for your approval. Timely, empathetic responses actually build trust with prospective patients reading your reviews.
How does the loyalty programme work in practice?+
We design tiered loyalty tiers tailored to your practice. Patients earn recognition through treatment frequency, referrals, and long-term commitment. Rewards can include priority booking, exclusive treatment discounts, complimentary add-ons, and VIP communications. Everything runs automatically through your CRM with no manual tracking required.

Pricing: Every practice is different. We provide bespoke quotes following a free discovery call, so we can accurately scope the work and deliver a proposal tailored to your needs. Book a discovery call →

Ready to turn your reputation into your most powerful growth channel?

Your happiest patients are already willing to recommend you. Let us build the system that makes it effortless for them - and impossible for competitors to ignore. Get a free reputation audit today.

Get Your Free Reputation Audit →